Workplace violence is a serious issue that can affect anyone. It can cause physical and emotional harm, lower morale, and reduce productivity. This online course will help you learn how to prevent and deal with workplace violence in Canada. You will learn about:

• The definition and types of workplace violence

• The jobs and situations that are more likely to face violence

• The common barriers that prevent people from taking action

• The warning signs that indicate a potential for violence

• The best practices for preventing violence and keeping yourself and others safe

• The responsibilities and actions of supervisors in preventing and responding to violence

• The tips for avoiding escalation and de-escalation techniques

• The steps for reporting and handling incidents of violence

You will also watch a realistic scenario that shows how a supervisor confronts a troubled employee who has been causing concern among his co-workers. You will see what she does right and what she does wrong, and learn from her mistakes. This course is suitable for both supervisors and employees.